Complaints Against First Data, CardConnect pg2
Complaints and Unethical practices
Better Business Bureau Complaints
CardConnect and First Data Reviews And Complaints
I start with the company call merchant services and somehow I got switched to cardconnect didn’t get any notice the company or the salesperson that’s name j p I kept getting charged for 3 months from both companies for the same transactions I never get a penny back after discuss it with my salesperson many times and get ignored for months finally I decided to disconnect my services and they finally charged me for two transactions a full month pay and the month before one transaction for a full month pay they are thieves do not deal with them because they are Crooks
Add CommentsDo not use this company . Sales associates decides how to set your contract . For some no charge cancellation fee. For others Charging $ 450.00 cancellation fee on a 3 year contract. I was told no contract no fee
Add CommentsWe used their service on Feb 2018, They scammed and held our transaction for over 4 months, and they keep avoiding and procrastinating deal with this issue, It caused us a huge money loss. We have totally lost our trust on them, This is the worst experience that we have ever had with all our bank service. We wish everyone who’s seeing this seriously consider their decision on this company, we won’t makeup anything fake to shame others. Let’s boycott this company, and make them realize how they are supposed to treat their customers
Add CommentsWas scammed by CCI jack moles stated he and CCI could cut the cost by 50% instead we got hit with all kinds of monthly charges and other fees that more than double the cost. They also are part of northern leasing of New York who’s under investigation by the FBI and they are currently being sued by the New York States attorney. Stay away from this scam
Add CommentsI was a customer for the various mutations of what is now Cardconnect for 20 plus years. It always seemed that the fees were rather high, (all said, they ran around 5%) but a certain inertia on my part kept me with the company. In the last year or so, I fell into what is known as non PCI compliance. PCI compliance required filling out an extensive questionnaire and I was normally notified by e-mail when it was due. This last time I was not notified. According to customer service, notification would have occurred somewhere on page 3 of my 5 plus page statement- though they couldn’t tell me exactly which statement that was. They let me go over a year in non-compliance, (no second notice) charging me $40. per month. Obviously I should have noticed it on my statements, but it is among lines and lines of fees, some as little as a penny. Statements were never all that easy to access, (not to mention difficult to understand) as the company changed its name and website often. Also they charge a $20. fee/ mo. for extra security that I wrote and told them was unnecessary and unwanted on my part, but still I had to pay. I have to take a good amount of responsibility here, but I am not unlike many small business owners who’s workload is heavy and can only devote small amounts of time to these sorts of details. I have now canceled my account, with the $75. cancellation fee, the February fees added up to over 30% of the total processed, and now in March the fees still keep coming, apparently they are retroactive. Its a bitter pill after twenty years with a company, with never a charge-back or complaint. So there is no customer loyalty, very little customer service, and a lot of fees. I certainly do not recommend this company, especially for a small business
Add CommentsWe are a small business that signed up with cardconnect because they sync with quick-books. After a week they said we had a fraud issue and turned off our account. They did not contact us, just turned it off. Our customers informed us it was not working. We call all day Friday and everyone said our sales rep must handle the issue. We called Mark and he said he was contacting fraud dept. He then said we would get an email we never got. Then, he said he would resend and never got. After we called 6 times reaching voice-mail he called back and said he cant get a hold of anyone. Then the weekend with no payments and excuses to customers of technical difficulties. Monday we heard nothing. We had left 20 emails and voice-mails. On Tuesday we went to the bank and they took $21000 out of our business account. We filed fraud with the bank and got a new merchant that works with the bank. We finally reached someone and they said they had 3 invoices in question. We send receipts and invoices to the very disrespectful woman we spoke to. She had said she emailed us 3 times prior to our conversation which we never received. We asked why they didn't call. She really didn't have anything to say. The invoices added up to 1900$, the letter she sent said they would hold 7700$, and the 21000$ was “just what they do”. We still have not heard anything back about the “fraud” on our account but the bank got our money back for us. Luckily we caught it before 24hours were over or we would have to deal with the merchants ourselves. We would never have gotten our money back. Mainly because no one answers. We signed with Cardpointe that was cardconnect also. Our payment terminal was Instantaccept. The bank statement listed Merchant bankcard financial as the company that took the $21000. We are still worried about our customers and them taking more money from our account. We are closing the account all together as soon as the bank says so. DO NOT GET WITH THESE PEOPLE! First data seems to have bought them but we never spoke with anyone from first data. Go directly through them. This could have shut down our business
Add CommentsI am so upset with this company. Never have I been so deceived by a so called legitimate business. I have been in business for 20 years and I have had other merchant vendors and have never had an issue in the past. ON December 15th, 2017 I received a letter that my contract was bought by Cardconnect and I would be charged a fee of $199 if I continued service past 12/31/2017. Ridiculous to receive 15 days notice of erroneous fees for a contract they decided to purchase. I then looked elsewhere and found a merchant who was nearly $90 less per month and decided to cancel. I sent in my cancellation letter so avoid my $199 fee. I have no contract and my documents do NOT state a cancellation fee and I am charged almost $500 to my checking account as a deposit that was debited out of my account and rantings from my sales person that I was charged fees for canceling. How is it possible that I am to be charged $199 if I continue with the buy out and then I cancel as indicated as choice and I am charged nearly $500 for canceling. I own all my equipment outright I have no contract and I never committed to this company. This is outrageous. I don’t care how nice any review is on this page read all the BAD ONES and be mindful of how they will charge you and STEAL YOUR Hard earned money. This company is crooked all the way
Add CommentsStay away! They are thieves. They owe me me $30,000 & won’t pay because I switched companies. Awful customer service
Add CommentsIf I could give these guys a negative rating I would. The sales person altered the contract after he left my business. He lined out the early termination fee since I was going to be closing my business then changed it and they company still wants to charge it to me and won’t back down from it. Nothing but crooks
Add CommentsI don’t even know where to start with Card Connect. I run an art gallery. We had a huge client come in and purchased a commissioned piece of art. We had in contract all sales are final and we also had her write she understands this is non-refundable. We put her card through and American Express paid them and a few days later Card Connect called and told us to go ask our client for money or a check but they would not give us the funds collected because we were ” high risk” after much debating I had to go ask my client for a check! then I get my card statement and there was a $2500 fee for a payment they would not give us!!! they called it an interchange fee. I thought it was in error obviously, but they told us no even though they wouldn’t fund us after collecting the money from American Express they still are charging us the processing fee. How can this be fair? So I did call American Express and they said “YES the interchange fee should be credited back as CARD CONNECT returned it to American Express due to you being a “high risk”.” The problem is American Express is not our merchant, Card Connect is, and they said without a number generated by american express they can’t get in to see my account. My merchant needs to put the claim in and they will honor it. So I call Card Connect back and tell them what America Express said and they tell me there is nothing they can do. Then said “would you like to just cancel your account with us?” WHAT!!!!!! No not without getting my money back! This is a $2173.00 charge to an artist not McDonalds an ARTIST!!! That is A LOT of money. I am livid. This is FRAUD
Add CommentsCardConnect is a scam. They’ll send you a teaser Schedule A, but then when it comes down to it, they won’t honor it. Read: Bait and Switch. Avoid them if you don’t want to waste your time
Add CommentsRun away.....very very quickly. I would give them zero stars but that choice was not available to me. Now on my third very bad experience of trying to deal with this dishonest company and I feel a bit stupid for getting into the situation for a third time with them. Lesson learned this time though
Add CommentsAVOID AVOID AVOID - I have two contracts with them and I have extra charges coming monthly in regard to fees that I wasn't advised of at the time, there is no way of getting out of the contract and I'm charged £12.95 monthly Client fee, £4.99 Monthly PCI Management Fee and £3.99 a month Maintenance Fee - all of which was not advised at the time of taking out the contract. The company are useless and getting hold of them is almost impossible as you are holding for ages and then the staff are very unhelpful. Do not use this company they are crooks
Add CommentsProbably the worst customer service I have ever encountered. They just do not care! Numerous cases of refunds being canceled and we are not informed until customer comes into shop. Advisers on the phone have no idea why the refunds are canceled, refuse to pass you onto a supervisor and leave you with wrong information. STAY AWAY, you will regret ever joining first data
Add CommentsOwe me £9000! In November 2017, First Data all of a sudden stopped depositing my company’s money into the bank account. After speaking to them on the phone, they were adamant I was up to fraudulent activities! I own a hair salon. In total they had £9000 of my money just locked away. They said it would take 3 months to sort this issue out and they would then deposit the money into my account. It is now nearly November 2018! Spoke to them today and guess what, they won’t be giving me my £9000 back. Absolutely the worst merchant company in the UK. They lure you in with low transaction fees and then pull stuff like this out the hat. All these negative reviews are here for a reason
Add CommentsI'm only giving one star as there is not a zero star option. Pathetic customer service. Salesmen who have memory loss. I could go on but I'm wasting my time with this pathetic bunch of lowlife
Add CommentsAVOID I honestly wish there was a -10 option on this. My 20 year old sister who has recently set up her first business has had what I can only describe as a horrendous experience with this company. Agent came to our home to visit my sister- my mum was also present as my sister is dyslexic. The agent was there for roughly an hour and left - stating there would be paperwork in the post for her to sign, nothing was signed at the visit and no bank details taken, however the ‘agent’ took a photo of her personal bank account which he stated was for proof of address only, no direct debit mandate signed, nothing . The clover machine then arrives and payments started to be taken. No paperwork ever arrived. As before I mentioned no direct debit mandate was signed and my sister never gave any authority for her bank details to be used. These were taken illegally and a direct debit set up illegally. Luckily her bank have been fantastic and stopped any further payment. When she called complaints team she was passed from pillar to post and continuously told she was a liar and she had filled out and signed paperwork- she asked multiple times for copies of this paperwork and was never sent it. When she said my mum was also at the visit she was told “ it’s your word against ours”. We eventually got in touch with financial ombudsman as first data threatened legal Action. She was sent a copy of the “paperwork” allegedly filled out at the visit and the two signatures on the documents are not only identical, they look nothing like hers. She called again and said she could send in passport and driving licence for proof- they refused and said there was nothing she could do, and how dare she accuse an ‘ agent’ of forging signatures. We are now 5 months into this complaint and no further forward. This has caused her a ridiculous amount of stress. AVOID AT ALL COSTS
Add CommentsIf you are a good company that is honest and sometimes get charge backs that you should not lose DO NOT GO WITH THEM!! Card Connect, Bank Associates Merchant Services (BAMS) and Charge back system holding are the worst credit card processing company to have ever been in business. They hire people that don’t do their job as simple as notate an account when someone calls and make you lose your money by not providing accurate information. They’ll tell you a dispute is in your favor and the next day say you were supposed to respond and you failed to do so and now you lost your money and there isn’t anything that can be done. They never blame the rep on the phone that made a mistake and didnt do their job. They claim I never called or spoke to anyone on a specific day even though I have an actual fax that came from them dated and timed, call recording with the rep discussing the dispute in question, and optimum call log proving I was in fact on the phone with them that day discussing the charge back they claim I never called about! They are scam artists and will blame the customer before their employees even if you have actual proof and facts that you are truthful! The worst experience with a company. The Manager Audrey ID # 3401182 hears only what she wants when discussing a concern with a customer and will put words in your mouth to make her position in the matter better. She yelled, spoke over me, cut me off while speaking. She is the worst. After she said there is no proof I called that day and I said I do have a recording call you can hear with the rep discussing this dispute with me, she attempted to terminate the call, said she can’t accept that as proof and she can’t help me. Stay away if you’d like to make sure your hard work pay stays in your account
