Complaints Against CardConnect.Com and First Data
Listing Class Action Lawsuits
Complaints and Unethical practices
Also including Better Business Bureau Complaints
CardConnect - First Data - Reviews And Complaints
Update:
Since posting this Website CardConnect DID issue a refund, Looks like they were in the wrong AND the power of the Net works
In January 2019 we noticed a charge against out Bank account for $234. After contacting Authorize.net they informed us it was our Merchant Company First Data of Omaha. After several emails First Data could not find us as a customer, (what the heck?), Told us we should contact CardConnect.com. We had never heard of CardConnect.com nor ever use this company for anything. Again after several emails CardConnect (Adam Guyer) said yes we were a customer but to call. When we did call we had to give them new information such as our new WV addresses, email addresses, even set up Log-in info to their Web-site's merchant panel. When we then asked about the charges, They said something about a yearly service fee. We asked when did they notify us about this? They said in the November monthly statement. And they did send a copy. But Not only did it list the new WV address which they did not have until we told them in January, but most all charges is different than what Authorize.net shows. Again a big (what the heck?). So be advised Stay away for First Data and CardConnect! And tell anyone else to do the same!!
Add CommentsI caught this company in the act of Forgery from February of 2018. It was lies from the beginning and I would never recommend working with them
Add CommentsI would stay away from them. Card Connect has more fees than you can imagine along with an annual renewal fee for virtually nothing that cant be had for free at other companies. Their rates are not any better than other places without all the charges. Pay close attention to anything you receive from them because it generally means a new fee has either been increased or added to your original agreement
Add CommentsMy advise – AVOID THIS COMPANY. Appears CardConnect needs additional revenue. What kind of company will put in fine print on a Nov 2018 statement that you will be charged a $199 Annual Membership Fee (in all the years we’ve done business with them we have NEVER paid a “membership fee”). I was told that it is to support the platform?! and it was for services provided in Jan-Dec 2018. Does not seem ethical to me that at the end of the year they impose a fee for you doing business with them in the prior 12 months. Wish I could blind side my customers with “hey, thanks for doing business with us in the prior 12 months, as a gift we are charging you $199” Maybe their customer service will improve with the additional funds they raised this way, but we’ll never know as this is the last straw for us with this company
Add CommentsSame thing happened to me Kim! I called and was transfered to several people, all to get a rude associate stating he was the “Supervisor” over the whole department and was hung up on after asking that very question you asked. Why are you charging retro? I have been a customer since 2012 and never been charged an annual fee! My annual fee I was charged was $288! Talk about a totally being blindsided! I canceled as well and currently on hold with my bank to dispute the charge! Warning stay away from this company!!
Add CommentsDO NOT USE THIS COMPANY- READ THIS FIRST. When I was first introduced to this company I had a gut feeling and I ignored it. Though I did not feel as though my business had reached a point of volume that required this, the salesman called and emailed me anywhere from 5-13 times a day for three weeks. I repeatedly said I was not interested or that I was weighing my options. After weeks of pressure, I reluctantly agreed to utilize the services. I was never told that it was a three year contract. When I left the business I was leasing from, I canceled all services associated, believing that they were all connected to the spa. When I called Merchant Services to cancel, they did not tell me I was in a contract or that there was a $750 cancellation fee or that I did not need to cancel as I could use their service independently. After taking the $750 from my account they agreed to refund the money and reactivate my account. I have emails that state this. MANY, MANY emails that all contradict each other. The original emails state I would be refunded in 30 days. Follow up emails state I had to receive 30% of what I was originally collecting: still no refund. Then I was told I had to collect my original volume (which varied greatly! $30 – $200). In the mean time, I did not receive any refund, yet they continued to take money from my account monthly, in total another $295. The customer service is dishonest, I have emails to prove it. They take money from your account without permission. Please search my google review – it will have copies of all of the emails for the last year. You will see the deceit, redirect and awful ways they treat you. I have filed a complaint with the Better Business Bureau and joined a class action law suit. DO NOT USE THIS COMPANY
Add CommentsIN reply to Victoria Dunn’s comment. How can we file the class action lawsuit. I’m in a similar situation to yours
Add CommentsI signed up as a new merchant with Card Connect under some very specific criteria. Our little dog grooming business needed lower rates and better equipment. I asked for a full color screen on our card machine. (which is what pictures on their website show) The machine we got, the “IFC250” NEVER had color and always said “BOLTED”? I spent multiple phone calls and multiple hours on hold with tech support to try to get a resolution but none arrived. I additionally asked that our new credit card machine have the ability to offer our customers “pre-set tip amounts” like 15%, 20% 25% or custom amounts because that feature increases the money for our staff. That critical feature was never installed either and I was told by tech support that they did not know how to do it. They actually told me to “GOOGLE IT” … After weeks of phone calls, lower tips, network issues and what essentially amounted to ZERO customer support I decided to cancel. I requested to return my non-functioning machine but they declined me. I was told that any return needed to happen within 30 days and I was at 36 days. I noted the multiple calls to their tech support AND their customer service departments but my request to return their faulty equipment was further denied. I spent another week emailing every department my whole story but as of the date of this complaint filing I have yet to hear from a single person who is willing to help or listen. All emails to their “Deployment Team” were not returned. RUN FROM THESE CROOKS! I am seeking legal action
Add Commentsif you are a small business, or micro business like myself, run as fast as you can. Card connect has terrible systems in place and horrible customer service, not to mention they rip you off. Card connect purchased/acquired my original merchant account. Once they took over they started charging me monthly fees every month and a new annual fee. These fees are not part of my original contract. I called to ask for a refund and they told me no refund but I could cancel my account for $490 if I didn’t want to keep being charged these fees. So basically they can break the contract and charge me new fees but if I want to break the contract I get charged. On top of that every rep (except 1) was super rude and didn’t care at all that they were ripping me off. I was told that my local rep had to process the refunds, he says that customer service declined the request. I called back to customer service and they said he never put in a request to begin with. They have me running in circles. Next stop… filing a complaint with the BBB
Add CommentsInvestigated CardConnect for our second location as we were in a 3 year contract with another processing company. We were a referral to CardConnect from another business owner…..Well 1.5 years later we found out that we were scammed by rep Mike Steffens and was put into a 5 year contract and not the 2 that we initially spoke of and the referral friend was also in. WHY WOULD I SIGN A 5 YEAR WHEN I DIDN’T WANT TO BE IN A 3 WITH MY OTHER COMPANY????? Be warned. SCAMMERS. $750 early term fee. This rep doesn't recall??? Seriously be warned. Scammers
Add CommentsI had been with Card Connect since 2016. A friend of mine recommended I go with them since she knew the sales guy. I canceled and got a $750 early termination fee as well. Right before Christmas and tax season. The early termination was never stated upon signing up with them, and when I called to cancel I got a “We will absolutely take care of that for you” with no further information about any charge being taken. I am now making it my personal side mission to make sure everyone knows about this terrible company. Very poor communication upon signing up and when calling customer service. I’m so very disappointed and will never forget this. I’m going to do everything in my power to keep my little business afloat and when I get to the top, I will never give them my business. I will also continue to inform any business owner I know about Card Connect and their hidden fees
Add CommentsDo not go with first data there on compliance is £42 a mth and don't tell you when its due. also you have only one day in the year to cancel with them plus when you try and call them you are on hold for 20mins. there is so many thing wrong with first data I had 6 machines with them I am now going back to world pay wear its 9.95 and they let you know 8 weeks before it due
Add CommentsAccount on file fee - rip off. Hidden fees under the guise of "Account on file fee" appear on your statement every year and are removed after complaining. This year I cannot get to speak to anyone. Time to find a new provider I think
Add CommentsStay Away - Avoid at All Cost. These criminals are total scam. They are operating under the First Data/Payeezy/Clover. First they will charge you $300 for their Payeezy gateway. They will offer you a good rate of 1.89%, then within a few months it goes up to 4.5%. They will tell you as long as you fill the PCI compliance questionnaire, you won't get charged, yet you will see $50 monthly charge for this and they will say that you failed to pass the questionnaire even though you point out to them that your PCI is perfectly compliant. Then, after they stiff you for a couple of months, they terminate your merchant account without notice or cause; and without giving you a grace period to try to find another credit card processor for your business. As such, your business will suffer and you will lose sale and end up with tons of bills to pay without any revenue. And to add insult to injury, they charge you $500 for account termination, even though the agreement says that this charge is applied if you terminate the account and not if they cancel it on you. But of course, they will stiff you no matter what. These people are inhumane, they should be prosecuted for stealing from hard-working small businesses. Everyone who suffered from them should complain to the Better Business Bureau and the Attorney General of the United States. They should go out of business, they are totally rude and their customer service is absolutely abysmal. Not only they are the worst, but it's like dealing with thugs from third-world countries
Add CommentsAwful customer service. I rang first data about an ongoing issue regarding me switching the account my funds should be transferred to. they were extremely unhelpful and unable to provide me any assistance or information..when I asked to speak to a manager this request was repeatedly refused the person who I was talking to also refused to give her details so I could file a complaint...With such customer service skills I would highly recommend not using any services these people are providing
Add Comments100% scam. Beware! We met with who lied to us from the first second. The advisor knowingly sold a small starter company a 3 till system which she said we needed to use any equipment. They didn’t take half of the details needed for a contract and gave us continuing false information as soon as we spoke to Customer Service. The list goes on 2/3 years down the line of disgusting service. First Data are a scamming company and I have no idea how they are able to trade and haven’t been investigated. It’s only a matter of time before they are shut down. They purposely seek starter companies so please beware!
Add CommentsI was a former Cardconnect client. I canceled today due to all of the fees that they add that they don’t tell you about. I won’t go into details as its not worth my time. I own medspa and an academy. I would suggest everyone go to SQUARE as they are a great company. They don’t have fees that you don’t know about. Also, they don’t charge your $115 fee for closing your account. Keep your money and go with square!!! You won’t have to pay PSI or yearly fees
Add Comments
